Privacy Policy

Effective Date: April 17, 2025

1. Introduction

Razor Cut Lawn Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit razorcutlawncare.com, use our services, or interact with us via SMS, email, or phone. By accessing our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

• Full name
• Email address
• Phone number (including mobile numbers)
• Mailing or service address
• Billing and payment information (processed securely by third parties)
• Communication preferences (SMS/email opt-ins)
• Service and appointment history
• Device, browser, IP address, and site usage via cookies
• Comment and metadata (IP address, browser data)
• Media upload location data

3. Use of Cookies and Tracking

We use cookies to enhance your experience, track website usage, and personalize content. You can manage cookie preferences in your browser settings.

4. How We Use Your Information

• Provide and manage lawn care services
• Schedule appointments and send reminders
• Process payments and issue invoices
• Send SMS and email updates with your consent
• Offer seasonal tips or promotions (opt-in only)
• Analyze website performance and user behavior
• Comply with legal and regulatory requirements

5. SMS Communications & Consent

We comply with mobile carrier and CTIA guidelines for SMS communications. Consent is required before sending text messages. You may opt in through any of the following ways:

• Website Forms: Publicly accessible forms on razorcutlawncare.com include optional checkboxes with the following language:
  “I consent to receive appointment reminders, service updates, and promotional text messages from Razor Cut Lawn Care. Reply STOP to opt-out; HELP for help. Message & data rates may apply. Frequency may vary. Visit Privacy Policy and Terms of Service.”
• Verbal Consent: During calls or face-to-face, we say:
  “Do you agree to receive appointment reminders, service updates, or promotional text messages from Razor Cut Lawn Care? Message and data rates may apply. Frequency may vary. Text STOP to opt-out or HELP for help. See our Privacy Policy and Terms of Service.”
• They Message Us First: If a customer texts us first from a number listed on our website, flyer, or business card, they agree to receive Razor Cut Lawn Care messages under the same conditions stated above.

We never purchase, share, or use third-party lead lists for SMS consent.

6. SMS Message Content & Keywords

• Types of Messages: Appointment reminders, service updates, billing notices, customer care, and seasonal promotions (if opted in).
• Sample Message: “Hi, this is Razor Cut Lawn Care. Your lawn service is scheduled for Thursday at 9AM. Reply STOP to opt-out. HELP for help.”
• Opt-In Confirmation: “Thanks for subscribing to Razor Cut Lawn Care text updates. Message frequency may vary. STOP to opt-out. HELP for help. Message & data rates may apply. See our Privacy Policy.”
• Opt-Out Message: “You’ve opted out of Razor Cut Lawn Care texts. To rejoin, reply START.”
• Help Message: “This is Razor Cut Lawn Care. Visit razorcutlawncare.com or call (732) 444-8163 for help.”

7. Sharing Your Information

We do not sell or rent your data. We may share it with trusted third parties only to deliver services (e.g., payment processors, SMS/email providers) or if required by law.

8. Data Security

We implement technical and organizational safeguards to protect your data. While no system is 100% secure, we strive to protect against unauthorized access and misuse.

9. Data Retention

• We retain service records and customer data as required by law or business necessity.
• Registered users can request changes, exports, or deletion of their data.

10. Your Rights

• Access, correct, or delete personal data
• Export your data upon request
• Withdraw SMS/email consent
• Limit processing or request deletion
• Opt out of data selling (CA/NJ residents)
• Object to processing (EU/GDPR rights)

To exercise any of these rights, contact us at privacy@razorcutlawncare.com or (732) 444-8163.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If we discover such data, it will be deleted promptly.

12. International Users

By using our services outside the U.S., you consent to the transfer and processing of your data in the United States, where data protections may differ.

13. No Sharing of SMS Consent

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

14. Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted here with the new effective date. Continued use of our services indicates acceptance of any changes.

15. Contact Us

Razor Cut Lawn Care
📧 support@razorcutlawncare.com
📞 (732) 444-8163
🌐 https://razorcutlawncare.com